717 - Can VR Be an Empathy Machine?
Experts suggest that poor listening skills, which often manifest as a lack of empathy, are at the core of most workplace conflicts and contribute to leadership failures. While many assume that emotional intelligence is an inherent skill and can't be taught, new virtual reality technology is helping to increase the efficacy of interpersonal skills training efforts. In developing the next generation of leaders, talent developers are under pressure to implement VR tools and engage existing leaders and managers to address a looming leadership shortage.
In this session, you will learn how VR is a scalable training solution for empathy and social effectiveness. To better understand the approach, you'll learn about certain key principles of learning science that have informed the design of virtual reality training platforms. For example, in order for virtual reality training to be successful, the scenario must mimic the workplace, and learners must receive 360 degree feedback. You'll also hear about recent innovations in virtual reality training, including how artificial intelligence can make the simulation more authentic. Finally, you'll hear some real-world examples of how companies like Best Western and T-Mobile have implemented virtual reality training and observed the impact on social effectiveness.
In this session, you will learn:
- Why immersive VR is an ideal environment for acquiring high stakes interpersonal skills
- Key components of an effective virtual reality training scenario
- How virtual reality combines artificial intelligence with human reasoning to mimic difficult workplace interactions
- Real-world examples of corporations who have implemented VR training programs with tangible, positive results
Managers, senior leaders
Mursion's VR simulation